mye health launches digital concussion hotline for suspected head injuries

mye health has launched a Digital Concussion Hotline that pairs a smartphone-based assessment with telehealth triage from a Certified Athletic Trainer. The service is aimed at helping families, schools and sports groups get faster guidance after a suspected concussion and avoid unnecessary ER visits when appropriate.

Why it matters: - Concussions are common in youth and amateur sports, and families often do not know whether to go to the emergency department, monitor symptoms at home, or seek a sports medicine specialist. - The hotline is designed to speed up that decision-making after a suspected head injury. - Faster triage can help direct patients to the right level of care and reduce unnecessary emergency department visits when appropriate.

What happened: - mye health launched its Digital Concussion Hotline on August 4, 2026. - The service is built for athletes, parents, coaches, certified athletic trainers, K-12 schools and sports organizations. - The platform combines a secure smartphone-based concussion assessment with telehealth clinical triage and referral support. - Patients complete a digital intake and concussion assessment before connecting with a Certified Athletic Trainer. - The clinical team then recommends next steps based on symptoms, injury history and assessment results.

The details: - The hotline includes 24/7, 365-day-per-year digital patient intake. - The service offers a live telehealth consultation with a Certified Athletic Trainer. - Recommendations may include immediate emergency medical care. - Recommendations may also include referral to a partnering sports medicine clinic when appropriate. - The platform creates a digital summary that can be shared with downstream treating clinicians. - The company is expanding partnerships with sports medicine clinics, K-12 school districts, youth sports organizations, athletic associations and community sponsors. - Those partnerships may let schools and other groups offer the hotline as a community-funded safety resource for student-athletes and families. - mye health is working with healthcare providers and community organizations to integrate the service into local concussion care pathways. - Initial partnerships will focus on improving access to concussion evaluation and creating more efficient specialty-care triage. - The company is based in San Francisco. - The company also develops smartphone-based brain health assessment and triage technologies for sports medicine, healthcare, military and wellness applications. - mye health has also launched advanced eye movement analysis and telehealth workflows to support rapid concussion assessment and brain health monitoring. - More information is available in the company's announcement. - The company also links to its LinkedIn page.

Between the lines: - The model is not a traditional hotline that relies only on a phone conversation. - By collecting structured clinical information before the telehealth visit, the platform gives providers more context for recommendations. - That structure may help connect families to specialty care faster while preserving clinical judgment. - Several leaders in the release frame the service as a way to support, not replace, existing concussion protocols.

What's next: - mye health plans to keep adding local partners to widen access to the hotline. - Schools, sports groups and sponsors could help fund the service for community use. - The company is also offering live demonstrations for interested organizations. - As partnerships expand, the hotline may become part of more local concussion-care workflows.

The bottom line: - mye health is trying to make concussion triage faster, more structured and easier to access when every minute after a head injury can shape the next care decision.